100 percent of participants changed their business operations or strategies in 2020 because of COVID-19 and 74 percent anticipate these changes will continue into 2021.

The most common change to business operations identified included arranging for some or all employees to work remotely, holding virtual meetings and events, and increasing the role of online training.

Respondents noted that, with so many working remotely, employee communication became more important.

Approximately 45 percent of organizations reported communicating more with their employees during COVID-19 than during pre-pandemic times.

Holding weekly virtual staff meetings, rotating staff coming into the office in small groups, checking in with staff members individually through regular phone calls, instant messaging, and virtual calls were ways that organizations kept their employees engaged. 

Respondents noted that almost half of employees who worked in an office setting prior to the pandemic have returned to the office. Most of those who have not returned to the office are planning to return within the next year.

Almost 80 percent of participants reported adopting new processes and strategies during the pandemic that have proven beneficial and will continue into the future. Adjusting strategic marketing plans and focusing on building relationships virtually by relying on social media, webinars, and virtual meetings were changes to the marketing and sales process that are likely to continue into 2021.

Survey participants indicated that, along with being forced into a virtual realm, many organizations revised product and service delivery processes while also cutting budgets. Many budget cuts were seen in marketing, sales, travel, and training.

Although there is apprehension about the economy, participants also worry about maintaining business operations with smaller budgets, finding a qualified workforce, and navigating the work from home environment.